Ordering Proccess

Step 1 = After looking over the web site and making your choice. You will need  to have someone take your measurements. I have made a short video on how to do this. Follow the link for the video. CLICK HERE

Step 2 = Now that you have your measurements, Fill out the order form. If you are not sure about filling out the order form or have any questions at any time please contact me either by e-mail info@penmanhats.com  or by phone 971-246-1832.

Step 3 = After submitting your order form you will be re-directed to the home page. It can take up to day or two to receive a confirmation e-mail. This can be due to me reviewing your order form. If you do not receive a confirmation e-mail after 2 days please contact me at info@penmanhats.com or you can call me at 971-246-1832.

Step 4 = After your confirmation e-mail is sent, you will be put on a waiting list that I work off of.

Step 5 = I will send you out a paper tape measure and a paper crown built from the measurements that was received from the order form. Follow the link to see a video on the paper crown

Step 6 = When you receive the paper crown try it on. If for some reason it doesn't fit. take the paper tape measure that I sent with it and make it into a crown. Then send it back to me at...................

Penman hats

205 SE 3rd. ave. suite 500

Hillsboro, Oregon 97123

step 7 = This is the tough part of the process. Penman hats are all hand made by me and are in high demand. I have a waiting list that is long. My current estimated wait time is around 5-6 months. My best advice would be to make note of when you ordered and  I thank you now for your patience at this time.

Step 8 = A month before your hat is due to go on the block to be made I will contact you for the full payment of the hat, if not already paid in full. Your hat must be paid in full before going into production.

I will send a follow up e-mail two weeks later fora reminder. If payment isn't received after this I will cancel the order and you will have to start the ordering process from the begining and start at the back of the line.

Step 9 =  When your hat is finished I will contact you to confirm your address one last time. I will not ship your hat without the confirmation. All hats are insured and someone will need to sign for the package. This is to insure your hat will get to you safely. I will also send you a tracking number. 

If you have any questions please feel free to contact me at either info@penman hats.com or 971-246-1832

Step 10 = when you receive your package. carefully open the box. do not cut deep into the center of the flaps. You can slice the Penman hat box that your hat is shipped with. If anything is off in your order. contact me right away. info@penmanhats.com or 971-2461832. DO NOT alter the hat in any way.