After submitting your order, the form will clear out for the next customer. I then will review your order and send you a paper crown to double check your measurements. I will send you a confirmation e-mail. If you don't receive that e-mail by the next day please contact me at firstname.lastname@example.org or call me at 971-246-1832
Please do not send me money by paypal. I will send you a bill.
By submitting this order form the customer has the understanding that I will do everything possible to double check their measurements but ultimately they are responsible for getting me accurate measurements.
Canceling of a order will result in a $50 restock fee for all new hat orders.
The Penman promise = If you are not completely happy with your hat because of an error on my part, I will re-work or re-place your hat. If a re-fund is requested I will re-fund your money, minus shipping and restock fee.
This does NOT mean you can return a hat that you wore, you sweated in, or after some time decide you just don't like it anymore. You must contact me right away and the hat must not be altered in any way.